Refund policy
Refund & Return Policy
At BEXZO, customer satisfaction is important to us. If you are not satisfied with your purchase, please contact us so we can review your request.
Returns
Customers may request a return within 30 days of receiving the product.
To be eligible for a return, the item should generally be unused and returned in its original condition and packaging, where applicable.
Certain products may not be eligible for return because of their nature, condition, or applicable restrictions.
Damaged or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible with your order details and, where appropriate, photographs showing the issue.
We will review the situation and provide an appropriate resolution.
Refunds
Once an approved return is received and reviewed, we will determine the applicable refund.
Approved refunds will generally be issued to the original payment method. The time it takes for the refund to appear can depend on the payment provider or financial institution.
Return Shipping
Unless the return is due to an incorrect, defective, or damaged item, the customer may be responsible for the cost of return shipping.
Non-Returnable Items
Some items may be excluded from returns where applicable, including products that cannot reasonably be returned because of their nature or applicable health, safety, hygiene, or legal requirements.
Order Cancellation
If you need to cancel an order, please contact us as soon as possible. We will attempt to cancel the order before it is processed or shipped.
Once an order has been shipped, cancellation may no longer be possible and the customer may need to follow the applicable return procedure.
Contact
BEXZO
1520 Rosemont Street
Mesquite, TX 75149, United States
Phone: +1 631-488-3363
Email: optiguardmonitoring@gmail.com
Shopify specifically recommends that a refund policy clearly explain the return period, return address, return-shipping responsibility and refund timing.