Refund policy

REFUND & RETURN POLICY

Refund & Return Policy

At BEXZO, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, you may request a return in accordance with the terms below.

Return Window

You may request a return within 30 days of the date your order was delivered.

To be eligible for a return:

  • The item must be unused and in the same condition in which you received it.
  • The item should be returned with its original packaging, accessories, manuals, and other included materials where applicable.
  • You must provide your order number or other reasonable proof of purchase.
  • Certain products may be non-returnable where permitted by applicable law, including products that are personalized, used, opened for hygiene reasons, or otherwise identified as non-returnable on the product page.

How to Request a Return

Before sending anything back, contact us at:

Email: optiguardmonitoring@gmail.com
Phone: +1 929-314-0668

Please include:

  1. Your order number
  2. The name used to place the order
  3. The product you wish to return
  4. The reason for the return
  5. Photographs, if the product is damaged, defective, or incorrect

Do not send a return to the warehouse before receiving return instructions from BEXZO.

Once your return request is approved, we will provide the applicable return instructions.

Return Address

Unless we provide different written instructions, approved returns may be sent to:

BEXZO Returns
1520 Rosemont Street
Mesquite, TX 75149
United States

This address should only be used for a return after the return has been approved by BEXZO.

Return Shipping Costs

Unless the product is defective, damaged on arrival, or incorrectly shipped by us, the customer is responsible for the cost of return shipping.

If we determine that the return is due to an error on our part, we will provide appropriate instructions regarding the return shipping.

Damaged or Incorrect Orders

Please inspect your order when it arrives.

If you receive:

  • a damaged product,
  • a defective product,
  • the wrong product, or
  • a product that is materially different from what you ordered,

contact us as soon as reasonably possible at optiguardmonitoring@gmail.com and provide photographs and your order information.

We will review the issue and, where appropriate, provide a replacement, refund, or other appropriate remedy.

Refunds

Once we receive and inspect an approved return, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method unless otherwise required or permitted by applicable law.

The time required for the refunded amount to appear in your account depends on your payment provider, bank, or card issuer.

Late or Missing Refunds

If you have been notified that your refund has been processed but have not received it, first check with your bank or payment provider.

If you still have not received your refund, contact:

optiguardmonitoring@gmail.com

Exchanges

If you need an exchange, contact us before returning the product. Exchanges may depend on product availability.

Statutory Rights

Nothing in this policy is intended to limit any rights you may have under applicable consumer-protection laws. Where applicable law gives you rights that are more favorable than this policy, those rights will apply.