Shipping policy
SHIPPING POLICY
Shipping Policy
BEXZO ships orders to eligible destinations shown at checkout.
Shipping options, costs, and estimated delivery times are displayed during checkout when available.
Order Processing
Orders are generally processed within 1–3 business days after payment has been successfully received.
Business days do not normally include Saturdays, Sundays, or U.S. federal holidays.
Processing times may be longer during:
- major sales events,
- holidays,
- unusually high order volumes,
- severe weather,
- carrier disruptions, or
- other circumstances outside our reasonable control.
If an unexpected delay significantly affects your order, we will make reasonable efforts to provide an update.
Shipping Times
After an order has been processed, delivery time depends on:
- the shipping method selected,
- destination,
- carrier,
- weather,
- holidays,
- carrier volume, and
- other circumstances outside BEXZO's control.
Any delivery estimate shown at checkout is an estimate and not a guaranteed delivery date, unless BEXZO expressly states otherwise.
Shipping Charges
Shipping charges, if applicable, are calculated and displayed at checkout before you complete your purchase.
Additional taxes, duties, customs charges, or import fees may apply to international orders where required by the destination country.
Order Tracking
When tracking information is available, it may be provided to you by email or through your order information.
Please allow some time for tracking information to update after the carrier receives the shipment.
Incorrect Shipping Address
Customers are responsible for providing an accurate and complete shipping address at checkout.
If you realize that you entered an incorrect address, contact us as soon as possible at:
optiguardmonitoring@gmail.com
We cannot guarantee that an address can be changed after an order has entered processing or shipment.
If a package is returned to us because of an incorrect or incomplete address supplied by the customer, additional shipping charges may apply before we can resend the order.
Lost or Stolen Packages
Once a carrier confirms delivery to the shipping address provided at checkout, BEXZO is not automatically responsible for packages that are subsequently lost or stolen after delivery.
If your tracking information indicates that your package was delivered but you cannot locate it, please first check with household members, neighbors, building management, and the carrier.
Contact us if you need assistance investigating the shipment.
Shipping Delays
BEXZO is not responsible for delays caused by circumstances outside our reasonable control, including carrier delays, severe weather, natural disasters, strikes, customs delays, government actions, or other events beyond our control.
Shopify specifically expects merchants to communicate realistic fulfillment and shipping information and to notify customers about significant delays or changes. S
International Orders
For international orders, the customer may be responsible for applicable customs duties, taxes, brokerage fees, or other charges imposed by the destination country unless otherwise stated at checkout.
Customers are responsible for complying with applicable import requirements in their country.